SUPPORT SERVICES

Benefits include multiple specialists, team-based support, and predictive maintenance.

Step One | Work Definition

We are not “pushy” salespeople. We are business-technologists who collaboratively work with our prospective clients. Our first focus is to define the services that will be of best-fit to the organization. This work can be completed in a matter of days.

All of Telluy’s contracts include (Managed Services) IT Support. Depending on client needs, dialogs covering Projects, Voice over IP, and Cloud enablement then occur. Telluy provides these services cafeteria-style, so our clients get what is needed and without extra services added.

Benefits of Telluy Support Services

Benefit #1: Multiple Specialists

Telluy’s staff includes experts in networking, databases, Internet systems, hardware platforms, and more.

Benefit #2: Team-based Support

Our support model is based on a team approach. We provide our experts’ time in the perfect mix to support our clients’ requirements.

Telluy deploys advanced software that continuously monitors the health of our clients’ IT systems. We find problems before they produce issues.

TELLUY PROJECTS

Advantages include technical expertise and a consistent, unified IT infrastructure.

Step Two | Infrastructure Analysis

When the potential services we will provide are understood, we then conduct an end-user profile and physical infrastructure assessment. In this step, we identify where areas of technical inefficiencies are occurring and record the circumstances of IT usage.

Advantages of Telluy Projects

Advantage #1: Technical Experience

Telluy brings pre-existing knowledge and experience gained from work with companies of similar size and business focus.

Since Telluy provides the underlying support services, we are positioned to natively integrate specialized technologies into the IT infrastructure.

VOICE OVER IP

Benefits include Fortune 500 technology, decreased phone costs, and support coverage.

Step Three | Services Definition

Once Infrastructure Analysis is completed, we have the information necessary to design and scope the IT Support services. At this point in time (and if there are requests for additional services, i.e., Projects, VoIP and Telluy Cloud), we examine those needs.

Telluy is differentiated in that we provide project-based services that are fully integrated into the IT Support work. For this reason, we can develop our proposal with Telluy having a single point of responsibility for all IT services provided.

Advantages of Voice over IP

Benefit #1: Fortune 500 Technology

Telluy’s VoIP technology is the same used by Fortune 500 companies. We deliver top expertise to complete the installation projects.

Benefit #2: Decrease Phone Service Costs

VoIP works over existing connections and replaces phone lines with Internet access. Monthly phone bills disappear.

Benefit #3: Covered by IT Support

Telluy’s VoIP phone systems are covered by our IT Support contracts. Our clients have consistent, high-quality phone services.

The Telluy Cloud brings the benefits of increased uptime, mobility, and decreased spending.

Step Four | Services Deployment

IT Support services are spun up within one week. Our clients will see noticeable improvements in IT infrastructure performance. End users will be trained in best practices for gaining the support they need. We take our work personally and create business relationships.

Benefits of Telluy Cloud

Migrating key infrastructure and applications to the Cloud brings the benefits of advanced and effective technology.

Advantage #2: Extended Mobility

Using a Cloud infrastructure decreases or eliminates capital expenditures on local servers and networking infrastructure.